Cancellation & Refund Policy
Last updated: November 7, 2026
Cancel before your next billing cycle begins to stop the next renewal. Subscription payments are non-refundable except where a refund is required by applicable law.
Automatic renewal
Paid subscriptions renew automatically at the interval selected at checkout—monthly or annually—until canceled. The amount, interval, taxes if applicable, and start date are disclosed before payment. Your billing portal shows your subscription and renewal details. Cancel before the renewal date and time shown there; cancellation after renewal normally applies to the following billing period.
How to cancel
Sign in to cbfperformance.app, open your account’s Subscription & billing section, choose Manage subscription, and complete cancellation in the billing portal. Keep the confirmation and verify the subscription is set to end. If you cannot access the portal, email bill@cbfperformancesystems.com from your account email with the subject “Cancel subscription” and ask to stop renewal. A clear cancellation request received before renewal will be treated as timely even if support processes it later. Do not send passwords or payment-card details.
What happens after cancellation
Cancellation stops future renewals. Paid access normally continues until the end of the period already paid for, subject to the Terms & Conditions. Canceling an annual plan stops its next annual renewal; it does not convert the remaining months into a refund. Removing the app, not logging in, deleting a workout or leaving a team does not cancel billing. Account deletion and email unsubscribe are separate from subscription cancellation.
No refunds or prorated credits
Except where required by applicable law, all subscription payments are final and non-refundable. No refunds or prorated credits are provided for unused days or months, partial billing periods, inactivity, accidental purchases, a change of mind, or forgetting to cancel before renewal. This applies to monthly and annual subscriptions. Any charge or credit for an optional plan change will be disclosed before confirmation.
Trials
The advertised 14-day no-card trial does not create a paid subscription or charge you automatically. If you separately authorize a paid subscription during a trial, review the checkout’s first-charge date and recurring terms and cancel before that first charge if you do not want it. Preview or complimentary access does not itself authorize payment.
Billing errors and mandatory rights
Contact support promptly about duplicate, unauthorized or incorrect charges, or a charge after a timely cancellation request. Billing errors will be investigated and corrected, and refunds will be issued when legally required. This policy does not limit non-waivable cancellation, withdrawal, refund, payment-dispute or other consumer rights under applicable law. No additional processing fee is imposed on a legally required refund.
Support
Coach Bill Fountain · CBF Performance Systems, LLC · Lake Villa, IL. Email bill@cbfperformancesystems.com for cancellation, billing and refund questions.